E-Book: Transformation through Intergration

This e-book outlines how service providers can address important goals through the right application of software—in particular, the execution of a common information model that can help them fully realize the advantages of their network’s software-oriented architecture (SOA).

Learn more

         Subscribe in NewsGator Online   Subscribe in Bloglines   

AT&T takes back 2000 DSL tech support jobs

more on the topic

More Related Articles

AT&T is returning 2000 previously outsourced DSL technical support jobs to its own payroll, the company announced.

The jobs, assisting customers who self-install their DSL service and otherwise fielding basic questions, had been outsourced both domestically and overseas, AT&T said.

The company will add the jobs by the end of 2008, though doesn’t yet know where they will be located. The addition of 2000 employees would amount to a 1% increase in AT&T’s total workforce.

The decision came through an agreement between AT&T and the Communications Workers of America union.

AT&T is also currently hiring installers for its U-Verse video service as part of a separate agreement with CWA reached in recent months, the company said.

Get Updates Via Email

related resources

popular articles

Want to use this article? Click here for options!
© 2008 Penton Media Inc.

White Papers

WHITE PAPER

Are You Letting Hot Prospects Go to the Competition?

You spend millions of dollars on marketing campaigns to trigger consumer interest in your services. Find out how some communications carriers are increasing conversion rates. DOWNLOAD NOW

Podcasts

PODCAST

A Telephony Podcast: Qwest Communications launched its qHome Portal

Qwest Communications launched its qHome Portal this week, uniting its Qwest Choice Home voice service and its DSL-based high-speed Internet service through Microsoft’s Windows Live LISTEN

Blogs

BLOG

FTTP take rates pass 30%

Average take rates for fiber-to-the-premises services in North America have surpassed 30% for the first time in roughly three and a half years.READ

E-Books

E-BOOK

<Broadband for the Masses from Motorola

This e-book provides insights on how fixed broadband wireless services can provide affordable solutions in an unlicensed spectrum. READ NOW!

TV

TV

Interview with Jim Hansen of Embarq at NXTcomm08

Tune in to Telephony TV to watch an interview with Embarq's Jim Hansen at NXTcomm08. WATCH IT NOW.

  • Telephony Content
  • Telephony Content

current issue

Current Issue

October 1, 2008

How to build, sell and bill for a better broadband offering. Read Now

NXTcomm08 Show Daily News

Get up-to-the-minute news from NXTcomm08 -- before, during and after the show! Hear interview podcasts, announcements, commentary and more. Visit www.nxtcommnews.com!

more news

Global >>

MORE

Ethernet >>

MORE

Independent >>

MORE

IPTV >>

MORE

IMS >>

MORE

WiMax >>

MORE

VOIP >>

MORE

FTTX >>

MORE

Access >>

MORE

Broadband >>

MORE

Wireless >>

MORE

Software >>

MORE

Podcasts >>

MORE

Get Updates Via Email

Browse Issues

  • October 1, 2008
  • September 1, 2008
  • July 14, 2008
  • June 30, 2008
  • Jun 16, 2008
  • May 19, 2008
  • May 5, 2008