Survey says
By: By Carol Wilson
Competitors to the cable industry--which has been on a major roll lately--were quick to jump all over the most recent J.D. Power & Associates customer satisfaction ratings...
Analysis: DVR battle just beginning
By: By Carol Wilson
EchoStar Communications has won permission, for the time being, to continue selling its digital video recorder services, after a federal appeals court in Washington, D.C., issued a temporary hold on a Texas court order that block those sales...
The challenge of churn
By: By Carol Wlison
Customers will still change service providers to save money, even though they are happy with their current level of service. That's one of the findings of In-Stat's latest survey of U.S. consumers. ...
Risk and reward
By: DAN O'SHEA
Bankruptcy, one way or another, usually is a CEO killer. Not many CEOs have followed companies into bankruptcy, guided them throughout the recovery process, emerged from the process still at the helm and continued to stay on as the specter of bankruptcy has faded further into the past...
The case for original thought
By: Carol Wilson
I'm going to miss Dan Moffat. The founder and CEO of New Edge Networks is one of many smart, interesting people with whom I've had the pleasure to speak on a regular basis...
Cable in the catbird seat
By: By Carol Wilson
A Yankee Group study released today confirms what many of us have suspected. There is a land grab taking place in the consumer broadband market, and the results will have ramifications for years to come. ...
IMS: More important and confusing all the time
By: By Carol Wilson
A new study from Infonetics Research points out the current problems legacy telephone companies face as they look to converge their services onto an IP backbone, with IMS...
What are you doing for me?
By: By Richard G. Tomlinson
Most of us in the telecommunications-related industries are technology-oriented. We see new technologies emerge, and we think in terms of the impact on network infrastructure and service provider operations. We often fail to anticipate how the interaction of this technology with our culture will produce change...
TR-069 and beyond
By: By Heather Kirksey
Two years ago the DSL Forum released a remote management specification that gives service providers greater visibility into and control over home networking services, commonly referred to as TR-069. TR-069 represents a major step forward in the evolution of broadband because it standardizes the way home network devices are provisioned, diagnosed, fixed and upgraded. But more work remains if true end-to-end-service management is to become a common reality...
New-age failure
By: By Carol Wilson
The FCC last week decided to impose Universal Service Fund fees on voice-over-IP providers and raise current fees on wireless service ...
Net neutrality responses
By: By Tim McElligott
Last week's column on Net neutrality elicited some strong responses. Most disagreed with me. As Ovum analyst Mark Seery said this week at Globalcomm, Net neutrality is one of those topics that no one truly understands, so people end up just supporting the argument for the side that affects them most, not on what's fair...
Cautious optimism
By: By Carol Wilson
There is a certain sense of anxious anticipation in Chicago this week as the first Globalcomm show is launched. Officials of the sponsoring Telecommunications Industry Association (TIA) are cautiously optimistic...
Net neutrality bounceback
By: By Carol Wilson
It appeared, for a few months at least, that Net neutrality was an issue to be debated almost everywhere but the halls of Congress...
Crazy man
By: Tim McElligott
Richard Notebaert was right. People did think he was crazy for taking the job at Qwest. And they also were right. He was crazy...
Parsing the denials
By: By Kevin Fitchard
Does anyone else get the impression that Verizon and BellSouth are talking out of both sides of their mouth?...
What we'll never know
By: By Carol Wilson
The headlines have screamed out from every newspaper and Web news site in the country: AT&T, BellSouth and Verizon, all indicted in print, for handing over phone records to the National Security Agency...
Will the Mobility Age Help or Hurt Telecom?
By: By Russ McGuire
The Law of Mobility states: “The value of a product increases with mobility,” and it predicts that the Mobility Age is about to come crashing onto our shores. Is the telecom world prepared to play a leadership role as convergence continues and as mobility gets built into every business?...
Consolidation only the first step
By: By Carol Wilson
The telecom industry has been ripe for consolidation for some time, so there is little reason to bemoan the rapid pace at which bigger service providers have been swallowing smaller service providers for the past 18 months...
The impact of the FCC’s new broadband regulation
By: By Jonathan Jacob Nadler
The FCC has adopted new rules governing “broadband wireline Internet access services” that remove regulatory obligations on the local telephone companies, while imposing regulation on ISPs. In this commentary, read why some feel the introduction of new regulations could slow deployment of new services...
If ever there was a time...
By: By Carol Wilson
From almost the first time a dial-up modem was used to access data services over the phone lines, the Internet community and the telecom industry have been at odds with each other...
Divergent convergence
By: By Andrew Cole
The U.S. is providing rare leadership in convergence strategy and services as the formerly distinct markets of wireless, wireline, cable and content transform into one pervasive digital services market...
When underdogs rule
By: By Carol Wilson
Almost everyone can enjoy watching an underdog team upset the favorite. I've joined many college basketball fans in pulling for George Mason University in the NCAA Final Four--except, of course, when they were beating my alma mater, the defending champion, University of North Carolina...
Currying favor
By: By Dan O'Shea
One of the residual concerns in the wake of AT&T's announcement that it will acquire BellSouth has been the future of Qwest. Often forgotten by people who viewed big telco competition only as AT&T vs. BellSouth vs. Verizon, Qwest seems to have disappeared even further into the background...
It's a DVR world
By: By Carol Wilson
One of the good news/bad news realities of adopting a new technology is that you lose tolerance for the old way of life. When VCRs came out in the 1980s, I grew accustomed to fast-forwarding through commercials, and found myself more frustrated than ever when watching live TV...
Drive a hard bargain
By: By Carol Wilson
The telephone companies are now asking Congress to change the decades-old rules that give local governments control over video franchises...
