Perhaps it's just cosmic justice for a generation that once vowed never to trust anybody over 30, but people my age are all too often being overlooked by the high-tech industry. In its rush to integrate services, shrink devices, add features and create new ways to communicate, the telecom industry is joining in the fervor to cater to the crowd that grew up on cell phones and laptops and is so accustomed to electronically multi-tasking that a simple telephone conversation seems like a tragic waste of time. That's all well and good and makes perfect sense, unless it happens at the exclusion of me and my older, less tech-savvy peers, who carry cheaters in every pocket and don't view yet another remote control as a new best friend. My teen-aged children may carry iPods, live by their IMs and take pictures with their cell phones, but there's one thing they don't do — pay the bills. In the race to create more customized service, one category of that customization should address older consumers who want to take advantage of what technology can do without having to learn a new language and set of behaviors. It's possible, if someone makes it a priority.