Exclusive New Research from the Telecom Leader

Survey stats * market share * real world deployments * and more

Now with two ways to buy…

      Subscribe in NewsGator Online   Subscribe in Bloglines   
   Comments

AT&T: Economy squeezing broadband

more on the topic

More Related Articles

AT&T is seeing some consumers terminate home broadband connections for economic reasons, CFO Rick Lindner told analysts today when discussing AT&T’s third-quarter earnings. Those results reflect a tale of three companies: a growing wireless business, a recovering commercial business and a consumer wireline operation in flux. News from two of the three was quite good, but the third leg of that stool is showing some cracks.

AT&T continues to bleed access lines and could not cover that lost revenue with improved broadband sales. Despite adding a net 170,000 AT&T U-verse TV customers and growing consumer IP revenues for TV and Internet access by 19.3%, AT&T’s overall consumer revenues fell 2.1% to $5.6 billion, as the company’s total consumer connections dropped by 900,000 in the quarter. AT&T added a net 46,000 broadband connections, seeing slower growth in that segment as well.

Lindner, who is also a senior executive vice president, attributed much of the second quarter numbers to seasonality – the end of the school year prompts service shutdowns – and to economic weakness that has affected the housing industry and consumers in general. Lindner also talked up the ability of U-verse, AT&T’s IPTV service, to help in voice line retention and broadband expansion.

“Beyond normal seasonality, we are seeing some economic impacts,” Lindner said. “We are not seeing significant increases in non-paid disconnects and churn – it’s been a very small impact; our non-paid disconnects are up maybe 2%. We are seeing more weakness in terms of inward orders.”

Some of the customers who are disconnecting broadband are “indicating they are not going to a competitor,” Lindner said. “These tend to be more customers that are in the value segment, customers that have more incidental usage of broadband and Internet in the home, and as a cost-cutting measure, they are saying ‘We will use wireless access or Internet access at the office.’”

Want to use this article? Click here for options!
© 2009 Penton Media Inc.

  • Telephony Content


blog comments powered by Disqus
Get Updates Via Email
  • Telephony Content

related resources

popular articles

Webcasts

WEBCAST

Reduce Customer Churn and Cut Costs Webcast | July 22, 2009

Learn the best practices for online customer billing and service – how to implement a paperless bill, drive traffic to your web site, improve customer service.

REGISTER NOW

White Papers

WHITE PAPER

Automated End-to-End Managed Service Delivery. Sponsored by Ciena.

Ciena’s industry-leading CoreDirector Multiservice Optical Switch with FastMesh® has been used for efficient and robust core switching in the world’s largest networks. DOWNLOAD NOW

Podcasts

PODCAST

Wikimedia explores the phone as encyclopedia

Kul Wadhwa, head of business development, Wikimedia Foundation, discusses with senior editor Kevin Fitchard the Wikipedia’s future on the mobile phone. LISTEN

Blogs

BLOG

I-feature: Readers respond

As promised, a key component of Telephony’s new Interactive Featureis reader participation READ

E-Books

Telephony May Special Section: Carrier Ethernet

No slowdown in sight!

Read how carrier Ethernet is defying the slow economy. DOWNLOAD NOW!

  • Telephony Content
  • Telephony Content

commentary

Carol Wilson
Energy bill should energize change

June 29, 2009

Read Now

Carol Wilson
Steve Hilton
Ask Steve

June 29, 2009

Read Now

Steve Hilton

Recent Comments

Follow comments on Telephony

More ways to stay informed

Find us on Facebook

follow us on twitter

Browse Issues

  • June 1, 2009
  • October 1, 2008
  • April 1, 2009
  • March 1, 2009
  • February 1, 2009
  • January 1, 2009
  • December 1, 2008