What is the crux of any successful service provider business? Ultimately, it is the customer. Being able to understand and act upon the real-time performance of self-service applications and customer experience ensures minimal churn and maximum revenues. Download this e-book from Telephony Custom Publishing for insights into how to best serve your customers and what that will do for your bottom line.

E-book topics include:

• All’s Well for Alltel: This is a company with little churn and a growing customer base – learn how they do it.

• Analyst Insight: Read these interviews with Peter Mottishaw of OSS Observer and Jessica Figueras of Ovum and find out what they have to say about the customer experience

• South African service provider, Cell C, provides insights into their customer self-service tools and customer monitoring

• TM Forum’s AVIS catalyst project that was created to design, build and test an end-to-end service fulfillment, delivery and assurance environment based on IMS and Service Oriented Architecture (SOA).

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You will find out:

• How networks are changing and why they are vulnerable
• The real costs of network downtime
• The details of various threats and how they can affect your operations
• How service providers can use managed security services to create new revenue streams

Learn how to protect your network and your bottom line. Read this important e-book today.

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