With service provider revenue on the rise, HP has developed new solutions to help them protect it.

This week HP upgraded its fraud management system and introduced a new credit management system (CMS) to provide risk management and revenue assurance for its current and future customer base.

Both solutions are part of the HP Enterprise Risk Management suite, release 2.0, and are integrated. They address the correlation between fraud and bad debt.

They will work together with other modules within HP’s ERM suite, such as the HP Revenue Analyzer. The aim of using the solutions together is to provide a holistic view of the customer and apply it to common mediation, alarm management, workflow, case management, predictive analysis and reporting.

HP said most fraud goes undetected or unreported, but estimates show annual losses to be $54 to $60 billion worldwide. Mobile commerce will likely increase this.

Enhancements to HP’s fraud management solution include greater precision in fraud detection through user-defined Key Risk Indicators, enhanced case management and case escalation and notification and management and advanced reporting based on Business Objects XI. The system also will have advanced security and audit capabilities to guard against internal mistakes and intentional misconduct.

The CMS can be used for any service provider type. It provides continuous detection and assessment of subscribers’ usage and non-usage, includes dynamic credit limit management and credit classification. It also providers credit risk scoring based on demographic information, usage behavior and other sources.

Both products run on HP Integrity and HP PA-RISC servers that use the HP-UX operating system and on AMD with the Red Hat Linux operating system. They leverage the Oracle 10G database, SPSS Clementine V10 and Business Objects XI.