Convergys and Avaya converge on customer care diagnostics
By: By Tim McElligott
For companies with doubts about the effectiveness of their customer care programs, Convergys and Avaya said today they will be going to market jointly with a Customer Care Diagnostic service that evaluates the efficiency and effectiveness of a company’s customer interactions...
Gaming consoles to drive media adapters
By: By Ed Gubbins
Home videogame consoles will play a large role in driving the market for digital media adapters (DMAs), the devices that allow users to send audiovisual content to their televisions and stereos, according to a new report from ABI Research...
Online gaming more popular than videos, social networks
By: By Rich Karpinski
Playing games remains the most popular category of online applications, even as video downloads and social networking surge...
Mueller Time
By: By Ed Gubbins
As a longtime Bell guy, Qwest Communications' new CEO, Edward Mueller, is likely to avoid the kind of culture clashes ignited by his predecessor, Joe Naccio....
Pannaway to pick up TelStrat access division
By: By Tim McElligott
Pannaway Technologies said last week it will acquire the access division of TelStrat International. In doing so, the company has put itself in position to grow in tandem with Gigabit passive optical network technology, whenever that decides to happen...
Bug Labs banks on DIY desire
By: By Rich Karpinski
Open source revolutionized the software industry, but can it have the same impact on the low-margin, outsourced-manufacturing-driven world of hardware devices?...
On-demand model paces Jamcracker's comeback
By: By Carol Wilson
In the space of about two years, application service providers went from industry darlings to financial wash-outs. But one ASP poster child, Jamcracker, has survived by not just delivering applications but by becoming an aggregator of other software-as-a-service players and creating an ecosystem for delivering applications to multiple markets...
Muni Wi-Fi market hits turbulence
By: By Carol Wilson
Cities are advised to set more realistic expectations for wireless access...
Wi-Fi fills cracks
By: By Carol Wilson
The successful use of the Minneapolis Wi-Fi network to aid rescue workers following the collapse of the I-35 bridge is a textbook case of how this technology can aid public safety efforts, according to those involved...
Rethinking WiMAX
By: By Kevin Fitchard
Sprint's partnership with Clearwire for WiMAX will create an expansive network, blanketing almost every populated area of the country if all goes according to plan. But in exchange for those economies of scale, its speed to market and the optimization of spectrum assets, Sprint is changing up its original business plan...
Nokia takes Qualcomm to ITC
By: By Kevin Fitchard
Nokia is taking a page from Broadcom’s book in its ongoing patent dispute with Qualcomm, taking its legal attacks outside of the federal courts and into the chambers of the U.S. International Trade Commission...
Windstream COO departs
By: By Tim McElligott
Keith Paglusch, chief operating officer of Windstream Communications until today, has left the company...
Report: Nortel invests in optical vendor
By: By Ed Gubbins
Nortel Networks is taking a minority stake in optical networking vendor Tejas Networks, according the Economic Times...
One quarter of voice lines shipped to SMBs now IP
By: By Ed Gubbins
Shipments of Internet Protocol lines in the second quarter were up 30% from a year earlier, according to Dell’Oro Group...
Sprint offers first glimpse of WiMAX
By: By Kevin Fitchard
VIENNA, Va.--Sprint took the wraps off its WiMAX networks today, giving the first live demos of its new mobile broadband technology and revealing a name for the planned service for the first time...
Server virtualization taking hold: BT INS
By: By Tim McElligott
With BT as its owner since February the consulting and professional services organization now known as BT INS continues to dissect the IT marketplace...
DirecTV to offer broadband over powerline
By: By Ed Gubbins
Satellite video provider DirecTV plans to offer voice and high-speed Internet service over electric power lines in a partnership with Current, a provider of broadband-over-powerline (BPL) technology...
AOL launches mobile search
By: By Rich Karpinski
America Online this week launched a test version of a revamped AOL Mobile Search (or wap.aol.com on your phone), tapping Google for core search results with a variety of AOL sites playing key content roles...
Nokia issues battery recall
By: By Kevin Fitchard
Nokia today recalled 46 million batteries powering some of its most popular phone models, saying the batteries in questions have experienced overheating problems...
Verizon updates mobile Web services
By: By Rich Karpinski
Verizon Wireless this week unveiled a redesign to its mobile Web services including new content and search functionality...
'Hacks' add Skype, videoconferencing to iPhone
By: By Rich Karpinski
Apple’s iPhone may be packed with features, but enterprising developers this week added two communications-related capabilities the phone was missing: voice-over-IP service and videoconferencing...
Warburg Pincus takes $245M stake in CLEC
By: By Ed Gubbins
Private equity firm Warburg Pincus has agreed to invest at least $245 million in Integra Telecom, a competitive local exchange carrier (CLEC) based in Portland, Ore., that has been acquiring other carriers in recent years...
Digital Chocolate expands globally
By: By Kevin Fitchard
Silicon Valley game developer Digital Chocolate is expanding internationally, announcing this week acquisitions of design studios in India and Spain...
Standards body streamlines SOA work
By: By Rich Karpinski
A key standards body defining specs for building service-oriented enterprise applications last week shuffled the deck by creating six new committees to oversee the development of SOA standards...
Switching, routing market swells in Q2
By: By Ed Gubbins
Global sales of switching and routing gear to service providers were up 14% from a year earlier to $2.6 billion in the second quarter, according to Ovum-RHK...
Pannaway acquiring TelStrat access division
By: By Tim McElligott
Pannaway Technologies took a big step today in its efforts to grow the company and its market share in the access market by announcing it would acquire the Access division of TelStrat International through a cash and stock transaction...
Hawaiian Telcom says aloha to Telcordia fulfillment suite
By: By Tim McElligott
Even as it braces for the Category 3 winds of Hurricane Flossie, Hawaiian Telcom said today it will use Telcordia’s fulfillment suite to automate the provisioning and activation processes associated with the rollout of its new MPLS-based IP services...
Nokia debuts Mosh mobile social network
By: By Rich Karpinski
Nokia has jumped on the social networking bandwagon with a developer release of Mosh, a new site that lets mobile users connect with one another and share content regardless of their device or network...
New Qwest CEO vows to stay course, be nimble
By: By Ed Gubbins
On a conference call this morning, Qwest Communications’ new chief executive officer Edward Mueller didn’t give anyone much reason to expect radical changes at Qwest any time soon...
