Good news, bad news
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According to today's headlines, the telephone companies are doomed,
and there's little they can do about it.
According to last week's news, they are still in control of their own
destiny.
So which is it?
The broadband reality no doubt lies somewhere in the middle.
Today's excitement over Comcast's announcement of aggressive deployment
of Voice over Internet Protocol has swung the forecast pendulum far
away from the former Bell companies. Because cable has already invested
heavily in upgrading its infrastructure, that industry is now poised to
capture the voice market, using relatively simple and low-cost VoIP,
further eroding the traditional Bell revenues. BellSouth, SBC
Communications, Qwest and Verizon, meanwhile, must still invest
billions to increase the bandwidth they can deliver in order to tip-toe
into cable's income bastion, that of entertainment.
But if you believe last week's news of a new compression technique,
from a Maryland startup called Qbit, then you have to think what a
telephone company that harnesses this new technology could actually
accomplish, in a relatively short period of time.
Long story short, Qbit claims to be able to achieve 10 to one
compression of digital images with no loss of signal. Gerry Kaufhold,
In-Stat analyst and longtime Qbit watcher, says the technology would
enable telephone companies to transmit multiple HDTV signals into the
home over standard 6 Megabit DSL lines, with capacity left to handle
voice and high-speed data access.
Couple that thinking with SBC's announcement of its U-Verse services, a
home entertainment package developed with 2-Wire and Microsoft, and
it's not hard to picture serious two-way competition.
Comcast says it isn't just going to sell plain vanilla VoIP but add
value in the form of videophone service, reliable backup service and
more. SBC says it's going to make networking digital devices in the
home a much easier process.
Both of these claims address the space that I think the real winner
will occupy. The first company to develop a reasonably priced bundle of
services that is truly easy to install and intuitive to operate will
get the drop on the rest of the competition.
Comcast's announcement is a significant one, and if the company lives
up to its television advertising as the new bastion of customer
service, it may in fact create significant headaches for telcos. But
Comcast is also raising rates at a time when many consumers are price
sensitive.
Like Forrester Research Vice President Ted Schadler, author of "The
Battle for the Digital Home," I believe the telephone companies that
truly innovate can still succeed.
The question is, who will that be?
Email me at cwilson3@primediabusiness.com.
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