FEATURED WHITE PAPERS
Content Management vs. Knowledge Management: An Overview of the Key Differences—and Why Those Distinctions are so Vital TodayMany make the mistake of thinking that Content Management and Knowledge Management are synonymous since both deal with creating, managing and publishing information. While seemingly similar, they are quite different and require different workflow processes and solutions to manage effectively. Read this eBook and discover which solution is right for you.
The Human Side of Knowledge Management: Unlocking People Potential in the Knowledge EconomyKnowledge management is more than just technology. To truly be successful, KM needs the right balance of technology, process and most importantly, people. Every person – no matter their role – has the potential to impact KM. Read this eBook to uncover how you can be contributing to KM success.
Conversational Knowledge: Five Best Practices for Improving Customer Service through Community-Based CollaborationWe’ve all heard about social networks, but does anyone know what they are exactly and how they can be used to improve the business? Read this eBook for helpful advice on how you can tap into social networks and transform community collaboration and conversations into business action.
Are You Letting Hot Prospects Go to the Competition?You spend millions of dollars on marketing campaigns to trigger consumer interest in your services. Some convert to a sale on the 1st call. Others express interest, but do not buy. Surprisingly, many communications carriers throw away 60-80% of interested, motivated prospects who call in response to their marketing. With competitive and cost pressures weighing more heavily today, can you really afford to let these prospects go? Find out how some communications carriers are increasing conversion rates by leveraging on-demand technology to identify and “remarket” to lost prospects within 24 hours of their initial contact.
Targeting Lucrative SMBs in Real TimeThe fast growing SMB market presents a tremendous revenue opportunity for broadband providers that can deliver an integrated solution that is cost-effective, scalable and secure. Cable operators, for example, are ideally positioned to serve this market, but face significant challenges when they replicate residential sales and delivery operations to determine the serviceability, cost and revenue potential of installing service to commercial sites. Find out how some operators are leveraging on-demand technology to deliver serviceability values on commercial locations at the moment it is needed.
Get the Facts on CNAM Providers: Are You Getting Your Money’s Worth?As the cost and complexity of network CNAM services continue to rise, an alternative CNAM service is supplanting traditional models and setting new service standards—one that delivers more names, more caller information, to multiple devices, and at a significant cost savings over network CNAM services. Find out why TARGUSinfo was judged superior to network CNAM in coverage and accuracy for both wireline and wireless names—and the provider of choice for the industry’s first commercial roll-out of Wireless Caller Name Service.. WHITE PAPER LIBRARY
Telecom switches emphasis: Preliminary analysis of the 2007 Telecom Industry SurveyTo remain competitive as industry boundaries blur, telecom providers will require new sets of capabilities.
Addressing Data Integration Challenges with SOAA big challenge for telecoms is validating data exchange as they integrate business applications. SOA (service-oriented architecture) offers tremendous promise to streamline application development and enable productive re-use of existing services. Learn how SOA is gaining ground. 
Using the SID in OSS/BSS IntegrationWith important advances in the Shared Information/Data (SID), there is now a basis for developing reusable data models for integrated business applications. But what are the requirements for using SID within OSS/BSS integration projects?
Stratecast White Paper: Common Information Modeling in a SOA EnvironmentAs SOA implementations proliferate, integration can not occur without careful attention to data architecture. Service providers who are creating a formal structure for effectively validating OSS/BSS data through a Common Information Model are seeing significant benefits. 
ENUM: Call Routing in an all IP WorldOne of the challenges created by the IP evolution is how to interface the PSTN to IP networks, which utilize different numbering schemes, to enable the seamless delivery of calls between the two domains. Although still in relative infancy, electronic number mapping (ENUM) appears to be the solution. This whitepaper explores ENUM and its different implementation types, introduces the concept of the subscriber routing database (SRdB) and describes how the SRdB improves network efficiency and delivers cost savings for operators.
Service Orchestration & Mediation: Creating a Foundation for Delivering Mixed ServicesWhile the transition to IMS appears imminent, the exact arrival time is not clear. One thing is clear - the move to IMS will be a gradual transition over time, requiring the interplay of different network applications, technologies and protocols as the networks evolve. This whitepaper examines how operators can use service orchestration and mediation to create a flexible service architecture for the delivery of rich, mixed services in pre-IMS, IMS and hybrid networks.
SIP Signaling and Session Control: Upgrading the NGN to Support Multimedia ServicesThe current voice-centric NGN architecture has no core-signaling infrastructure, which greatly limits expansion capabilities. NGN expansion without a core signaling infrastructure causes scalability and availability issues, increases routing and service complexity, increases IOT and operations costs, limits vendor choice, cannot support multimedia services and does not interwork with or provide a feasible evolution path to future IMS technologies. With a capable SIP signaling and control layer, session-related tasks are migrated from the edge NGN nodes to a centralized core session framework, resulting in an NGN architecture able to meet the increasing demand for VoIP, as well as multimedia services. 
Premises to Keep: CPE as a Critical Success Factor for VoIP Service ProvidersA service provider's choice of customer premises equipment (CPE) plays a critical role in addressing these multiple challenges and can have a major impact on a wide range of issues that concern VoIP customers - including survivability, support for existing analog devices, and PSTN connectivity. Find out why the selection of the right CPE can help VoIP service providers to better satisfy market demands, gain competitive advantages, and achieve higher operating margins. Contact us about featuring your technology papers in Telephony's white paper library!For more information contact Kim Brower at kim.brower@penton.com |
