Telephony LIVE

THE 2008 TELECOM SUMMIT

Introducing Telephony Live: The 2008 Telecom Summit -- the second annual, two-day conference from the editors of Telephony magazine.

Learn more

         Subscribe in NewsGator Online   Subscribe in Bloglines   

Who knew? 'Open' Web players turn to 'walled garden' models

more on the topic

More Related Articles

Major Web players, so quick to be critical of the ‘closed’ telecom industry and its walled-garden approaches to services, are now turning to exactly the models it criticized -- even as they tout open user profiles and so-called data portability.

Maybe we all should have seen this coming. Screaming ‘open’ is a classic tactic for technology upstarts. But once tech companies have something big to lose -- market share, stock market value -- up go the walls to keep safe the advantages they’ve built and fend off encroaching competitors.

The latest flare-up came over the past few days and weeks as all three major Web social network players -- MySpace, Facebook and Google -- touted new approaches to sharing their user profile data. The names of the proposed offerings alone give you a sense of what’s up. Google came forward with “FriendConnect.” Facebook’s offering is “FacebookConnect.” MySpace is the less brand-friendly MySpace “DataAvailability.”

All seem to be about letting users share their data with other sites and each other more freely.

But in reality, they are all about establishing each of these individual companies and locations as the preferred provider of social networking capabilities for other sites -- and even more importantly to act as the de facto repository of social/profile information. And they are about keeping those users and their data within their walls -- i.e., their walled gardens. There was even a flare-up when Facebook said it wouldn’t open its walls up to Google due to some terms-of-service concerns. Yeah, right.

Writes social network expert Marc Canter: "They’re all keeping their members' data on their servers, while sending out tentacles to mesh in with as many outside sites as they can. These tentacles may be widgets, apps or iFrames - but it’s all the same strategy."

We haven’t written about social networks much lately; they seemed to have their day in the sun and then settled back in. But they seem to be in vogue again, especially as Microsoft mulls a second Yahoo acquisition offer and reportedly concerns making a bid for Facebook as well.

The search market battle seems conceded -- Google won. The battle for customer data and profiles is just beginning.

At issue is who “owns” the customer -- an idea that the "open Web" and "open mobile" seemed to squash, but which keeps coming back again. Telecom wireline and in particular wireless operators have strong customer relationships -- including billing relationships -- that Web players simply can’t match.

That’s why they criticize carrier decks and strategies as “walled” and shout that the mobile world needs to be more “open” -- quite frankly, they want in.

But be careful of that wolf in sheep’s clothing crying “open” when their real strategy is to ultimately lock their customers -- and as many of yours as they can get their hands on -- into a walled garden of their own creation.

E-mail me at rkarpinski@telephonyonline.com.

Get Updates Via Email

related resources

popular articles

Want to use this article? Click here for options!
© 2008 Penton Media Inc.

Webcasts

WEBCAST

Telephony’s Inside Telecom Live: The Next Broadband Business Models

Find out! Watch Telephony's LIVE Webcast September 9, 2PM ET/11AM PT. Telephony will scope out next year's broadband business models. LEARN MORE or REGISTER NOW.

White Papers

WHITE PAPER

Distributed Denial of Service Attacks: Global Insights and Mitigation Techniques

This report provides unique insights into recent distributed denial of service (DDoS) attacks, including their number, type, frequency, duration, firepower, and origins. DOWNLOAD NOW

Podcasts

PODCAST

A Telephony Podcast: Planning for an Internet Traffic Jam

How fast is Internet traffic really growing, and what should broadband providers be doing to stay ahead of demand? LISTEN

Blogs

BLOG

How to Do A Deal With Google

Verizon Wireless looks to be cutting a search deal with Google. Operators must realize they have as much value to give as they do to receive.READ

E-Books

E-BOOK

READ E-BOOK: MANAGING THE CUSTOMER EXPERIENCE

This e-book explains how to keep your customers happy, reduce churn and strengthen profits. Sponsored by CA’s Wily Technology Division. READ NOW!

TV

TV

Interview with Jim Hansen of Embarq at NXTcomm08

Tune in to Telephony TV to watch an interview with Embarq's Jim Hansen at NXTcomm08. WATCH IT NOW.

  • Telephony Content
  • Telephony Content

current issue

Current Issue

September 1, 2008

Despite some high-profile failures, more cities are pursuing their FTTH dreams. Read Now

NXTcomm08 Show Daily News

Get up-to-the-minute news from NXTcomm08 -- before, during and after the show! Hear interview podcasts, announcements, commentary and more. Visit www.nxtcommnews.com!

more news

Global >>

MORE

Ethernet >>

MORE

Independent >>

MORE

IPTV >>

MORE

IMS >>

MORE

WiMax >>

MORE

VOIP >>

MORE

FTTX >>

MORE

Access >>

MORE

Broadband >>

MORE

Wireless >>

MORE

Software >>

MORE

Podcasts >>

MORE

Get Updates Via Email

Browse Issues

  • September 1, 2008
  • July 14, 2008
  • June 30, 2008
  • Jun 16, 2008
  • May 19, 2008
  • May 5, 2008
  • Apr 28, 2008