Exclusive New Research from the Telecom Leader

Survey stats * market share * real world deployments * and more

Now with two ways to buy…

      Subscribe in NewsGator Online   Subscribe in Bloglines   
   Comments

Call 911. Wireless 411 is in trouble

more on the topic

More Related Articles

Despite earning the approval of the Senate Commerce Committee, a proposed national wireless 411 directory-assistance service looks dead in the water even before a full congressional vote takes place.

Last month, the committee approved the Wireless 411 Privacy Act, which mandates that wireless carriers cannot add subscribers' mobile numbers to such a directory without their consent. Carriers never really envisioned the directory any other way — all have pledged to keep the directory opt-in only.

But even though the Wireless 411 Privacy Act doesn't really change the proposal originally set forth by carriers, there's a huge difference between a directory regulated by the industry and one regulated by the federal government. Once legislative meddling begins, rarely, if ever, does it end.

Even more crippling to the directory's chances is the adamant opposition of Verizon Wireless to the proposal. CEO Dennis Strigl told the Senate committee, “We think it is a terrible idea, and we will not publish our customers' cell phone numbers or otherwise participate in the plan you have heard about.” Given that 67% of all residential numbers are currently included in traditional landline directory listings, it seems safe to assume that a percentage in the same ballpark would be necessary for wireless 411 to be of any real value to consumers. Yet, with Verizon Wireless' 40.4 million subscribers effectively out of the mix, that's about one-quarter of the estimated 168 million U.S. wireless subscribers eliminated from the outset.

Without Verizon on board, Congress shouldn't waste more time or taxpayer money debating a proposal clearly doomed to failure. Strigl's hardline stance makes little sense — customers should at least be allowed to make their own decisions to opt in or out — but when you're the 800-pound gorilla, your decisions don't have to make sense to anyone but yourself.

Want to use this article? Click here for options!
© 2009 Penton Media Inc.

  • Telephony Content


blog comments powered by Disqus
Get Updates Via Email
  • Telephony Content

related resources

popular articles

Webcasts

WEBCAST

Reduce Customer Churn and Cut Costs Webcast | July 22, 2009

Learn the best practices for online customer billing and service – how to implement a paperless bill, drive traffic to your web site, improve customer service.

REGISTER NOW

White Papers

WHITE PAPER

Automated End-to-End Managed Service Delivery. Sponsored by Ciena.

Ciena’s industry-leading CoreDirector Multiservice Optical Switch with FastMesh® has been used for efficient and robust core switching in the world’s largest networks. DOWNLOAD NOW

Podcasts

PODCAST

Wikimedia explores the phone as encyclopedia

Kul Wadhwa, head of business development, Wikimedia Foundation, discusses with senior editor Kevin Fitchard the Wikipedia’s future on the mobile phone. LISTEN

Blogs

BLOG

I-feature: Readers respond

As promised, a key component of Telephony’s new Interactive Featureis reader participation READ

E-Books

Telephony May Special Section: Carrier Ethernet

No slowdown in sight!

Read how carrier Ethernet is defying the slow economy. DOWNLOAD NOW!

  • Telephony Content
  • Telephony Content

commentary

Carol Wilson
Energy bill should energize change

June 29, 2009

Read Now

Carol Wilson
Steve Hilton
Ask Steve

June 29, 2009

Read Now

Steve Hilton

Recent Comments

Follow comments on Telephony

More ways to stay informed

Find us on Facebook

follow us on twitter

Browse Issues

  • June 1, 2009
  • October 1, 2008
  • April 1, 2009
  • March 1, 2009
  • February 1, 2009
  • January 1, 2009
  • December 1, 2008