Exclusive New Research from the Telecom Leader

Survey stats * market share * real world deployments * and more

Now with two ways to buy…

      Subscribe in NewsGator Online   Subscribe in Bloglines   
   Comments

Alltel adds another enterprise location service

Autodesk location service tracks mobile workforce; TeleNav launches MRM update.

more on the topic

More Related Articles

Alltel Wireless today launched Alltel Workforce Locator, tracking and mobile resource management software designed by Autodesk, on select location-enabled Brew devices. Through Workforce Locator, the fifth largest carrier’s latest in location-based service offerings, businesses can monitor their mobile work force in real time to improve operational efficiency, customer service and work-force deployment costs.

Businesses can use Web-based maps detailing their field to locate their work force in real time and streamline routing and fleet management. Job updates can then be sent via text messages to direct employees to job sites or to communicate between office management and staff. The platform, which Autodesk says can accommodate any number of workloads or sizes of business, is designed to improve response time to customer service calls and reduce employee downtime.

The service also features privacy controls, travel directions and the ability to send text messages from PC to mobile devices. At launch, it is available for $15 per month and a one-time charge of $19.99 per line on the Brew series of devices, including the Samsung R430, Samsung U520, LG AX260 and the LG AX300.

Workforce Locator builds on Alltel’s existing LBS offerings, including a family tracking service from WaveMarket and a similar enterprise feature called Skymail from wireless technology provider Pacific DataVision, which provides messaging, dictation and documentation services for mobile work forces to document events in real time.

Though location technologies like these have not yet taken off on a consumer level due largely to privacy concerns with person-finding, enterprise location targeting is attracting a lot of interest. In fact, enterprise GPS applications will generate more revenue than mobile consumer GPS services in the next five years, according to ABI Research.

In light of this, Alltel isn’t the only one looking to tap the mobile phone for its location features. GPS pioneer TeleNav today launched an updated version of its MRM service, TeleNav Track, already in use by more than 9000 organizations. The software, available immediately on some AT&T and Sprint handsets, includes a Team Timecard for clocking individuals or entire teams in and out directly from a supervisor’s smartphone, and overtime controls, signature and image capture and Hot Key alerts, which let employees send location notifications via e-mail and text by entering a predefined keystroke combination on their wireless devices.

Want to use this article? Click here for options!
© 2009 Penton Media Inc.

  • Telephony Content


blog comments powered by Disqus
Get Updates Via Email
  • Telephony Content

related resources

popular articles

Webcasts

WEBCAST

Reduce Customer Churn and Cut Costs Webcast | July 22, 2009

Learn the best practices for online customer billing and service – how to implement a paperless bill, drive traffic to your web site, improve customer service.

REGISTER NOW

White Papers

WHITE PAPER

Automated End-to-End Managed Service Delivery. Sponsored by Ciena.

Ciena’s industry-leading CoreDirector Multiservice Optical Switch with FastMesh® has been used for efficient and robust core switching in the world’s largest networks. DOWNLOAD NOW

Podcasts

PODCAST

Wikimedia explores the phone as encyclopedia

Kul Wadhwa, head of business development, Wikimedia Foundation, discusses with senior editor Kevin Fitchard the Wikipedia’s future on the mobile phone. LISTEN

Blogs

BLOG

I-feature: Readers respond

As promised, a key component of Telephony’s new Interactive Featureis reader participation READ

E-Books

E-BOOKS

Next-Generation Now: Evolve your communications services in the post-recession world.

Read New eBook.

  • Telephony Content
  • Telephony Content

Recent Comments

Follow comments on Telephony

More ways to stay informed

Find us on Facebook

follow us on twitter

Browse Issues

  • June 1, 2009
  • October 1, 2008
  • April 1, 2009
  • March 1, 2009
  • February 1, 2009
  • January 1, 2009
  • December 1, 2008